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Home ยป Tesla Rolls Out AI-Powered Tesla Assist To Simplify Customer Support

Tesla Rolls Out AI-Powered Tesla Assist To Simplify Customer Support

Tesla Rolls Out AI-Powered Tesla Assist To Simplify Customer Support

Tesla has launched a new digital customer support assistant called Tesla Assist in the latest update of their mobile app. Currently in beta testing, Tesla Assist aims to provide quick answers to common customer questions and issues.

The virtual assistant can be accessed by tapping the question mark icon in the top right of the Tesla app. Users can then ask Tesla Assist straightforward queries like “How often should I service my Model 3?” or “What is the meaning of this dashboard warning light?”

For now, the capabilities appear limited. Tesla Assist searches existing Tesla support articles and owner’s manuals to come up with answers. It does not yet generate unique responses like more advanced AI chatbots. But even in its initial form, Tesla Assist could simplify and streamline customer support by providing users with faster self-service options.

This launch builds on Tesla’s previous efforts to enable remote customer service through mobile apps and over-the-air software updates. As Tesla scales up production with new factories in Berlin and Austin, tools like Tesla Assist will be critical for managing customer issues efficiently.

Looking ahead, more advanced features could be introduced. Tesla Assist could potentially leverage machine learning to understand natural language queries, analyze vehicle telemetry data, diagnose issues, and even schedule service appointments. For now it’s still early days, but the launch of Tesla Assist represents an important step toward AI-enabled customer support.

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